Singapore has the best-in-class public transport system in the world. The transportation system has become affordable and efficient, thanks to the innovation and digital transformation brought by two leading transport operators in the country – SMRT Corporation and SBS Transit.

The mass rapid transit (MRT) system is the “backbone” of land transport. SMRT Corp, being the leading mass rapid transit (MRT) operator in Singapore, has been at the forefront of MRT transformation through renewal works, new technologies, and engineering capabilities.

In 2018, SMRT created five groups, including Trains, Engineering, Roads, Experience and Corporate Services. The Engineering Group has been created by the operator to enhance its operational performance and management capabilities. The group has been promoting the “LEAD” culture to raise new capabilities, train a competent workforce, and achieve financial strength.

Understanding the LEAD Culture of SMRT’s Engineering Group

1. L for Leveraging partners to strengthen its capabilities and increase efficiency.

SMRT continues to partner with Land Transport Authority and other industry partners and academic institutions to launch various initiatives. Some of them are Chartership in Railway and Transportation Engineering, Singapore Rail Academy, and Postgraduate Certificate in Urban Railway Engineering. By partnering with Nanyang Technological University (NTU) Corporate Lab, the Urban Mobility Centre and start-ups, the operator has been able to accelerate solutions for condition-based monitoring of rail assets.

2. E for Enterprising. SMRT is rolling out out-of-the-box innovative solutions. The Predictive Decision Support System is one such example of innovation that SMRT introduced recently. It is a single digitalised platform that gathers asset design, maintenance and condition data. It processes these data and helps engineers to visualise asset health, corrective maintenance requirements, and maintenance tasks. Another innovative engineering solution of SMRT is Mobile Operation and Maintenance System (MOMS). MOMS is expected to reduce the time for maintenance administration by 30%.

3. A for Adding and growing new businesses. SMRT is working on several new initiatives and businesses in order to enhance commuter experience and reliability of the MRT transport system. The operator launched the Wink+ app, X Collective (XCO) to enhance commercial spaces, Fullerton Health for implementing healthcare initiatives, environmental sustainability projects, and much more.

4. D for Developing a positive mindset. The only way to overcome challenges is to have a positive mindset, and SMRT knows that. It has launched over 1,400 Kaizen projects that are aimed at optimising and transforming the logistics and supply chain.

“SMRT is a public transport service provider,” said SMRT CEO, Mr Neo Kian Hong while commenting on SMRT’s efforts to improve the performance and reliability of the MRT network. “Our primary business is to manage and operate train services. The quality and reliability of our rail services will have an impact on the quality of life of Singaporeans.”

SMRT CEO further added, “We also need to grow our rail engineering capabilities and capacity to be ready for the future.”

As the dominant rail operator in Singapore, SMRT shares a big responsibility to sustain the reliability of the MRT system. The operator is focused on delivering safe and reliable public transport services by introducing new solutions in partnership with the government and leading institutions, developing innovative technologies, enhancing the commuter experience, and working on Kaizen projects to improve operations efficiency.

About the Author
Jong Lee
Jong is a lead design specialist at a leading metro car manufacturing company in Germany. He has been living in Germany for the past 7 years. When he is not working, he loves to share his views on the transportation system around the world.

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